Privacy Policy

1. Introduction & Scope

Welcome to Meneus. This Privacy Policy governs the processing practices executed by Meneus Technologies Pvt. Ltd. ("Company", "we", "us", or "our"), a registered technology provider operating under the prevailing laws of Nepal.

This policy outlines the architectures, transmission mechanisms, and protocols governing how we handle information gathered when restaurant owners, managers, staff ("Merchants"), and dining patrons ("End-Customers") interface with our digital QR ordering platform, dashboards, and associated software layers.

2. Information We Collect

To deliver a resilient, high-speed digital menu and kitchen workflow engine, we process the following vectors of information:

• Account Identification Details: Legal name, verified business email channels, physical restaurant operating addresses, corporate phone numbers, and operational credentials.
• Operational Restaurant Data: Structural menu items, pricing indices, inventory metrics, culinary item logs, and operational access profiles assigned to kitchen or waitstaff teams.
• Platform Usage Analytics: Intent metadata, feature interaction logs, specific page viewing rates, dashboard session lengths, and technical device browser properties.
• Transactional Payment Data: Financial interactions are safely executed via authorized third-party mobile payment providers or local digital wallets. Meneus never captures, mirrors, or archives raw card tracks, secure tokens, or banking passwords on its physical infrastructure.
• End-Customer Checkout Trails: Anonymized timestamp variables, distinct table tracking numbers, specific item choices, total billing values, and explicit order statuses necessary to execute localized order routing.

3. How We Use Information

The information captured by our servers is strictly applied toward the following operational dependencies:

• Provisioning, maintaining, and scaling the core digital QR configuration arrays.
• Transmitting urgent administrative notices, subscription tier events, system security alerts, and version patch updates.
• Fulfilling direct technical troubleshooting requests and system performance operations via our helpdesk.
• Generating aggregated, completely non-identifiable system analytics aimed at decreasing order roundtrip latencies across slower cellular bands.

4. Data Sharing & Third-Party Integrations

Data transmission occurs solely with verified cloud operational infrastructure providers necessary to maintain live services:

5. Data Security Infrastructure

All data payloads moving across our ecosystem leverage TLS 1.3 encryption mechanisms during transit and AES-256 standard cryptographic structures at rest.

Access to storage systems remains tightly bounded via hardware-enforced Multi-Factor Authentication (MFA), restricted to essential infrastructure engineers who undergo consistent data governance coaching routines.

In the rare event of a physical data threat or infrastructure compromise, we commit to notifying affected operations teams via registered email channels within 72 hours of verification, complete with diagnostic impact breakdowns.

6. Merchant & User Rights

Regardless of operational scale, you retain absolute ownership over your business data profile:

• Access Rights: Securely extract full logs of your operational records at any stage.
• Correction Rights: Modify or update inaccurate, dated menu pricing sheets or billing markers instantly inside the dashboard.
• Deletion Rights: Command the complete erasure of your operational data profile from all active runtime systems.
• Data Export: Retrieve your full catalog files, menu descriptions, and historical analytics sheets in cleanly structured CSV or JSON formats.

7. Data Retention Parameters

We store active profiles for the duration of your subscription term. Upon formal processing of an account deletion request, the targeted records enter an isolated, secure 30-day recovery cooling period.

During this 30-day window, you can fully reverse the deletion if your team undergoes an operational restructuring. Once that timeline expires, all data elements are purged permanently from our primary operational databases and standard historical backups.

8. Cookie Framework

Meneus uses core, functional first-party cookies to remember dashboard interface tokens and active shopping cart tables across local subdomains. We do not place intrusive third-party cross-site advertising trackers on customer phones.

You can toggle cookie configurations directly within your browser adjustments, though blocking necessary operational cookies will prevent table carts from initializing.

9. Contact & Data Operations Team

For direct clarification regarding data transmission safety, server rules, or to formally execute data deletion workflows, please contact our privacy compliance group: